Innovative pharmaceuticals for a better life
Corporate Address
- TWi Pharmaceuticals USA, Inc.
115 West Century Road, Suite 135
Paramus, NJ 07652
Shipping Point
- Eversana (DLSS)
4580 S. Mendenhall Road
Memphis, TN 38141
Remittance Address
- TWi Pharmaceuticals USA, Inc.
75 Remittance Drive, Dept. 1421
Chicago, IL 60675
Customer Service/Purchase Order Contacts
Contracts & Chargebacks
- ALL contract inquiries (price validation, effective date inquiries, membership etc.) must be sent to contracts@twipharmausa.com.
- ALL questions or requests regarding current or historically-transmitted chargebacks (including resubmissions) must be sent to chargebacks@twipharmausa.com.
EDI Requests or Issues
- ALL EDI technical questions or issues must be directed to edi@twipharmausa.com.
ASN and 856 inquiries will be sent to Eversana, as these do not generate from TWi. Chargeback and contract inquiries must be directed to the mailboxes above.
Returns
- ALL requests for a Returned Goods Authorization for products must be directed to returns@twipharmausa.com or by fax to 201-225-0051. Please do not send to any other address.
- Physical returns should be sent to:
TWi Pharmaceuticals USA, Inc.
ATTN: RETURNED GOODS
4580 S. Mendenhall Road
Memphis, TN 38141
AR/AP Contacts
Adverse Events, Product Complaints and Medical Information
- Adverse events, product complaints, or medical inquiries must be reported to the following phone numbers and email addresses:
- Medical Information Email: drugsafety.twi@fortrea.com
Adverse Events Phone: 844-518-2989
- Customer Complaints Email: drugsafety.twi@fortrea.com
Customer Complaints Phone: 844-518-2989